Return Policy

Return Policy – Briston Educational Products

At Briston Educational Products, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help! Below is our detailed return and refund policy.

Satisfaction Guarantee

We strive for 100% customer satisfaction. If for any reason you are not happy with your purchase from https://shopbriston.com, you can request a refund or replacement within 15 days from the date of purchase.

Please note that customers are responsible for return shipping charges.

Refund Timeline

Once we receive your return and verify its condition, refunds will be processed within 10–14 days. You will be notified via email when the refund has been initiated.

Return/Exchange Procedure

You can return or exchange your item within 15 days of receiving your purchase, provided it meets the following conditions:

  • The item must be unused.
  • Ideally, the item should be returned in its original packaging.

To begin the return or exchange process:

Refund Process

  1. Use a shipping service that provides a tracking number to return your item.
  2. Send the tracking number to harshita@ekklethos.com for reference.
  3. Once we receive and inspect your return, we’ll email you a confirmation.
  4. If the return meets our conditions, the refund will be processed within 14 days of confirmation.

Damaged or Wrong Items

If your order arrives damaged or incorrect (e.g., wrong color or type), don’t worry—we’ll resolve the issue at no extra cost to you.

What to do:

  1. Take clear pictures of the issue.
  2. Note your order number.
  3. Contact us at harshita@ekklethos.com, briefly explaining the issue and attaching the photos.

We will work to rectify the situation by replacing or refunding the affected items promptly.

If you have any questions, please don’t hesitate to contact us. Thank you for choosing Briston Educational Products!